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Coronavirus (COVID-19) updates

Welcome to the Clayton Church Homes Residential aged care facilities Coronavirus (COVID-19) information page. Here you will find information about the COVID-19 pandemic, how we are responding to it, and what people need to do when interacting with Clayton Church Homes Residential Aged Care Facilities. Information for Retirement Village residents and Home Care Services is also included.

Monday 30 March 2020

As we continue to protect the health and safety of our residents and staff from COVID-19, we have now implemented an additional measure, in line with newly passed legislation by SA Police.

This new legislation provides direction not only for who can enter a residential aged care facility and for what purpose, but also who can return to a residential aged care facility.

We have already implemented many of these directions that relate to who can enter one of our facilities and these are outlined in our 25 March 2020 update below.

Now, under the Emergency Management Act 2004, The Commissioner of Police, Grant Stevens has directed that any resident who leaves a residential aged care facility for any reason other than medical or dental treatment will not be permitted to re-enter that facility.

This new measure now applies to each of our residential aged care facilities.

As we continue to minimise the risk of infection, and in support of the Prime Minister’s advice on 29 March 2020, we strongly encourage all of our residents to remain at their facility and minimise visitors where possible.

For more information

We encourage you to read the detailed update provided by SA Police. You can also read the full COVID-19 legislative direction here.

Thank you for your patience and understanding as we implement these important measures to protect the health of our residents and staff.

Wednesday 25 March 2020

As we continue to fight the rapid spread of COVID-19 and to protect the health and safety of our residents and staff, we have put in place additional visitation measures which apply to each of our residential aged care facilities.

These include:

  • Visiting hours will now be restricted to between the hours of 10am – 12pm and 5pm – 7pm.
  • Visitors who have entered South Australia from interstate from 4pm, March 24 2020 will be unable to enter any of our residential aged care facilities for a period of 14 days. This applies to visiting families, staff and suppliers/contractors (unless considered necessary for the effective operation of the facility)
  • Any visitors who have experienced any cough, fever, sore throat, shortness of breath, temperature above 37.5 degrees cold or flu- like symptoms, in the last 14 days will be unable to enter any facility.
  • Visitors are limited to 2 people per resident at one time, per day. These visitors may be family members, close friends or a professional service.
  • Visits must occur in residents’ rooms to reduce any risk of transmission.
  • Visits must be a short duration.
  • Children aged 16 years or less can only visit by special exception. Exceptions will be considered on a case-by-case basis, for example, where the resident is in palliative care.
  • Residents who need to leave the facility must have authorisation by the Site Manager.
  • Contractors to the facility (such as allied health, advocacy, essential services or infrastructure works) will need to complete a contractor pre-screening declaration upon arriving at the facility. Failure to do so will mean they will be denied access to the facility.
  • Visits that fall outside this visitation criteria will be considered for end of life care and compassionate circumstances (i.e. dementia) and will be authorised by the Site Manager.

We remind you that if you are visiting under the required guidelines, you must:

  • Practice social distancing which means ensuring a distance of 1.5 metres between yourself and other people whenever possible
  • Minimise physical contact such as shaking hands
  • Practice good hand hygiene, ensuring you wash your hands regularly with soap and water or an alcohol-based rub
  • Cover coughs and sneezes with your elbow or a tissue
  • Wipe down surfaces regularly

These measures apply in addition those already implemented and outlined in the below updates.

We appreciate your understanding as we do our part in helping to stop the spread and to protect your loved ones.

For more information  

More detailed information for family members and visitors can be found at:

National Coronavirus Help Line – 1800 020 080

For the latest general updates from SA Health relating to COVID-19, visit

Tuesday 24 March 2020

The COVID-19 situation is rapidly evolving and we remain vigilant and nimble in our response to ensure the health and safety of our residents, their families and our staff.

While there are no known cases of COVID-19 at any of our facilities, our focus remains on containment to reduce the risk of infection.

In line with the latest border protection restrictions imposed by the South Australian Government, we have now updated our visitor limitation measures.

These apply to our five Residential Aged Care Facilities across metropolitan Adelaide, including Prospect, Magill, Elizabeth Park (Park Village), Uraidla (Summerhill) and Woodside (Onkaparinga Valley).

These additional measures apply immediately to each of our residential aged care facilities, and include:

  • Not allowing visitors to enter any of our residential aged care facilities for a period of 14 days if they have entered South Australia from interstate from 4pm today (March 24). This applies to visiting families, staff and suppliers/contractors (unless considered necessary for the effective operation of the facility)

These measures apply in addition to those already implemented and outlined in the 18 March 2020 update below.

We have a team in place that is closely monitoring the Government response at both a Federal and State level and are taking and acting on the advice from all relevant government and industry bodies and medical experts.

We take our responsibility of providing a safe and caring environment very seriously and will do everything possible to ensure the health and well-being of our residents – our highest priority. We will continue to provide updates on latest developments and measures as they come to hand.

Wednesday 18 March 2020

Following the Prime Minister’s announcement on March 18, Clayton Church Homes (CCH) has immediately put in place new measures to ensure the well-being of our residents and staff during the COVID-19 pandemic.

This applies to our five Residential Aged Care Facilities across metropolitan Adelaide, including Prospect, Magill, Elizabeth Park (Park Village), Uraidla (Summerhill) and Woodside (Onkaparinga Valley).

The new measures, which now apply to our residential aged care facilities, include:

  • Not allowing visitors who:
    • have come into contact with confirmed COVID-19 cases
    • have a fever or symptoms of COVID-19
    • have not been vaccinated against influenza after May 1
    • are under the age of 16
  • Allowing a maximum of two visitors per day per resident, only for short durations
  • Ensuring visits are conducted in the resident’s room, outdoors or in a dedicated room (not in communal areas)

These new measures are in addition to those already implemented by CCH, which include:

  • Not allowing visitors who have returned from overseas in the past 14 day
  • Not allowing visitors who are unwell in any way
  • Ceasing any large group visits or social gatherings, including school visits
  • Continuing to apply social distancing, where possible
  • Restricted visiting arrangements and times (8 am – 8 pm)

In the case of end-of-life situations we will, follow government advice and compassionately assess each situation on a case by base basis.

We understand these measures will be challenging for our residents and their families, but we must protect our most vulnerable and minimise the risk of transmission.

We take our responsibility of providing a safe and caring environment very seriously and will do everything possible to ensure the health and well-being of our residents – our highest priority.

We will continue to monitor the situation and act on advice relating to COVID-19 from relevant government and industry bodies.

Tuesday 17 March 2020

Visiting residents

We are now asking visitors to re-consider their need to visit our residential aged care facilities. Only essential visits in residential care are permitted at this time from immediate family members, close contacts of residents. Provisions have been made for residents entering their end of life care stage through Site Managers.

The entry doors to our residential aged care facilities are now closed and visiting hours will be restricted from 8 am – 8 pm, however this may be subject to change in the future. The following five (5) steps are in effect for all visits;

Step 1 – If people are unwell in any way, they are not permitted to visit our residential aged care facilities. This includes, but is not limited to, people with the following symptoms; fever, cough, sore throat, shortness of breath, nasal congestion / runny nose, and unusual aches and pains. (Refer Australian Government Department of Health, website

Step 2 – If people have returned from any country overseas in the past 14 days, they are not permitted to visit our residential aged care facilities.

Step 3 – If people have been in close contact with any person who is unwell, who has returned  from any country overseas in the past 14 days, or has a suspected or confirmed case of COVID-19, they are not permitted to enter our residential aged care facilities.

Step 4 – If the restrictions above do not apply to you, and the visit is essential, the receptionist will let you in during office hours (9am to 5pm Monday to Friday). After hours visitors can use the on-site intercom to contact the Registered nurse on the number listed at the main entrance.

Step 5 – Prior to entry to the residential aged care facility, visitors will be required to wash their hands thoroughly using the hand sanitiser provided in the reception area. Visitors should also thoroughly wash their hands on departure of the residential aged care facility.

We also suggest that residents limit their outings to those considered necessary and avoid crowded areas such as; shopping centres, cafes, restaurants, churches, other aged care facilities or other gatherings with large numbers of people as there is no way of knowing who may have returned from overseas or who may have a suspected or confirmed diagnosis.  Where outings are planned these should be discussed with the Site Manager in the first instance.

Changes to activities

Whilst we will maintain our high standards of care and services, we will be making some changes to our residential aged care facilities events and activities provided by external parties for as long as necessary.

Clayton Church Homes regrets any disruption to some activities and we know that these are important to residents and will be missed. We will endeavour to substitute these with some of additional in-house activities.

Clayton Church Homes believes these steps are required at this time to lower the risk to residents.

Continuing monitoring of the situation

Please be assured as Residents, family members and other visitors that Clayton Church Homes are continuing to monitor the COVID-19 situation closely and are planning for any further measures that may be required.

As a provider of Retirement Living and Home Care Services, Clayton Church Homes will limit entry visits by staff to those essential to supporting residents, remain independent in their own homes. External services such as gardening and maintenance work will continue and staff will limit their dealings with residents whilst on site.

More information

What is COVID-19?

According to the World Health Organization:

  • Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). COVID-19 is the most recently discovered coronavirus.
  • The most common symptoms of COVID-19 are fever, cough, shortness of breath and breathing difficulties. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhoea. These symptoms are usually mild and begin gradually. Some people become infected but do not develop any symptoms and do not feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

Clayton Church Homes Response

The Clayton Church Homes Board and Management team are closely monitoring the COVID-19 situation, and are leading a range of planning and preparedness activities through its Emergency Response Team including:

  • Coordinating our organisational response
  • Providing information at the entrance to the residential aged care facilities
  • Activation of our Emergency Steering Committee (including Pandemic Response) , to coordinate our organisational response
  • Reviewing and updating relevant Policies and Procedure
  • Strengthening and displaying standard hand-hygiene and infection control and prevention protocols
  • Scheduling new mandatory training modules to all staff, specific to COVID-19
  • Assessing and preparing for any disruption to supply of items such as food or medical consumables
  • Introducing new requirements and restrictions on staff returning from overseas travel, and on visitors to our Residential Aged Care Facilities,
  • Providing advice and support for visitors to Retirement Villages and homes of residents living in the community.

These along with other activities in partnership with our service delivery partners are helping to ensure that Clayton Church Homes is well prepared to respond to COVID-19, and minimise any impact on the care and support provided to residents.

From a service support perspective Clayton Church Homes has also implemented the following:

  • Suspend all group activities, particularly those that involve visitors (e.g. musicians).
  • Postpone visits from non-essential external providers
  • Inform regular visitors and families of residents of the COVID-19 outbreak, and request that they only undertake essential visits. Young children should not visit the facility as they are generally unable to comply with standard precautions and PPE requirements.
  • Ensure visitors who do attend the residential aged care facility to visit an ill resident are recorded on a register of visitors and comply with the following guidance:
    • Report to the reception desk on arrival;
    • Visit only the ill resident;
    • Wear PPE as directed by staff;
    • Enter and leave the facility directly without spending time in communal areas; and
    • Perform hand hygiene before entering and after leaving the resident’s room and the residential aged care facility.

What people need to do

The Australian Government Department of Health has provided a range of advice to help limit the spread of COVID-19 in the Australian community, and help protect vulnerable people.

The Australian Government Department of Health advises that special restrictions apply to people returning from overseas. These people must isolate themselves in their home or accommodation, and must not attend public spaces or visit residential aged care facilities.

The Australian Government Department of Health has also advised that practising good hand and sneeze/cough hygiene is the best defence against most viruses.  This can be achieved by;

  • washing your hands frequently with soap and water, before and after eating, and after going to the toilet
  • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
  • and if unwell, avoid contact with others (touching, kissing, hugging, and other intimate contact).

It is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness—not COVID-19.

Further information

Department of Health has released a fact sheet and other important information in understanding and dealing with the coronavirus.  The link is provided for you below:

  • SA Department of Health

08 8226 6000 or

  • World Health Organisation (WHO)

For the latest advice, information and resources, visitors can also call the National Coronavirus Health Information Line on 1800 020 080.  This is a 24 hours a day, seven days a week service. If you require Translating and interpreting services can be arranged by calling 131 450.

“We love living near like-minded people. We treat each other as friends and valued neighbours.”

Don and Margaret

“I live in a Retirement Living unit and enjoy my garden, especially at the back where I have some raised beds where I grow lettuce, spinach, rocket and herbs that I pick for my meals everyday.”


“I enjoy the village atmosphere, we are a close-knit community.”


“CCH staff show us respect, tolerance, care and friendship.”


“I love my apartment. It’s light, airy and very contemporary.”


“I am delighted to be here and am always busy with new found friends and activities.”


“It’s very liberating to know that maintenance is taken care of.”


“I love the Cafeteria where we can enjoy a good cappuccino while chatting with other residents. We meet every Friday for Happy Hour when we share news over a drink, have a few jokes and celebrate birthdays”


“The staff are very caring. I feel loved and I feel the warmth of everyone I come across.”


“I like the friendships with others, and the care I receive from staff. I feel happy and content and that makes my family happy.”


“I feel respected, safe, cared for and listened to.”


“I can travel without worrying about a thing and everyone gets along. It’s the best move I’ve ever made.”